Return & Exchange Policy

Thank you for shopping at Point. Your satisfaction is important to us. Please review our updated policy on returns, exchanges, and refunds to understand your rights and our responsibilities under this policy.

 

1. Return and Exchange Window

You may initiate a return or exchange within 48 hours of receiving your order. Requests made after this period will, unfortunately, not be honoured.

 

2. Eligibility Criteria

To qualify for a return or exchange, the item must meet the following conditions:

• It must be defective or have sustained physical damage at the time of delivery.
• It must be unused, and in the same condition as received.
• All original tags, packaging, and labels must be intact.
• You must present a valid receipt or proof of purchase.
  
  

3. Sale Items

Items purchased on sale are generally not eligible for return, exchange, or refund. This does not affect your statutory rights under applicable consumer protection laws. Nothing in this policy limits your right to a remedy where an item is defective, unsafe, or not as described.

4. How to Initiate a Return or Exchange

To begin a return or exchange process, please contact our Customer Support team with the information below:

• Your order number
• The item(s) you wish to return or exchange
• Reason for the return or exchange
  
  

using any of the methods below:

• Email: hello@thepoint.ng
• WhatsApp: 

Once your request is approved, we will send you detailed return instructions, including the return address and shipping guidelines.

Note: Items sent back without prior approval will not be accepted.

5. Refunds

Refunds are only processed if requested within 48 hours of receipt.

Once your return is received and inspected, we will notify you regarding approval. If approved, your refund will be processed to the bank account you provide within 5–10 business days. Processing times may vary depending on your bank or card issuer.

Shipping fees (if any) are non-refundable unless due to a fault on our end.

 

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours upon receipt.

We will assess the issue promptly and either arrange for a replacement or process a return and refund—at no additional cost to you.

 

7. Exchanges

We only replace items if they are defective, damaged, or incorrect

If the item you want in exchange is out of stock, you may choose a refund or store credit in the form of a gift card.

If you wish to exchange an item, please follow the standard return process. Once approved, you may place a new order for the preferred item.

 

8. Additional Support

Still have questions? Reach out to us at:

• Email: 
• WhatsApp: 

We’re here to help you resolve any concerns quickly and professionally.

Disclaimer:
This policy complies with applicable Nigerian consumer protection laws and is subject to periodic updates without prior notice. Your statutory rights remain unaffected.