Repairs and Service

Repair services at Point are delivered in partnership with Ensure Services, an Apple Authorised Service Provider and part of the Redington Group. Ensure Services provides the technical infrastructure and certified expertise behind every repair.

What this means for you: your repair is handled to Apple's standards, using genuine parts, by Apple-certified technicians. Point remains your point of contact throughout. The following terms apply to all repair and warranty services:

1. Warranty covers defects in materials and workmanship under normal use for one year from purchase. It does not cover accidental damage, misuse, unauthorised modifications, or cosmetic damage that doesn't affect function.
2. Accessories included with your device are covered for the first year only. They are not included in any extended warranty period.
3. Repairs will not be carried out on devices damaged by fire, flooding, or other external causes, or where damage resulted from use outside Apple's guidelines.
4. Service coverage applies to the iPhone and its original included accessories, and to batteries that retain less than 80% of their original capacity. Replacement parts may be new or certified refurbished– both meet Apple's functional standards.
5. The 12-month extended warranty offered by Point is in addition to Apple's standard one-year manufacturer warranty. Full terms are available at apple.com/legal/warranty.
6. Warranty claims will not be accepted for devices previously opened or repaired by an unauthorised service provider.
7. Back up your data before bringing in your device. Repairs may require a full device reset. Data loss during the repair process is not covered under warranty, and Point is not liable for data that cannot be recovered.
8. Accidental and water damage is covered once, within the first six months from purchase. After six months, repair costs for physical or water damage will be quoted and confirmed with you before any work begins.