Warranty & Repairs

Warranty & repairs

Enjoy 2 years of peace of mind when you buy genuine Apple products.

Every eligible Apple device from Point comes with Apple's one-year limited warranty and an additional one-year extended warranty from Point, including accidental damage protection.

24months

Warranty

Two years of Apple-certified service and support coverage, parts and labour included.

6months

Damage protection

One physical or liquid damage repair, free of cost, in the first six months.

100%

Genuine Apple parts

Repairs by Apple-certified technicians using genuine Apple parts.

Warranty, explained

Your Apple device comes with more than great technology. It comes with support.

01

What is a warranty?

A warranty is a promise. Certain problems with your device will be fixed within a set period, subject to the terms of your coverage.

02

What it means for you.

If your device develops a fault your warranty covers, you may be entitled to a repair or another remedy. You don't pay for that covered fault.

03

Our promise.

We want you to understand your coverage, know when to use it and feel confident asking for help.

Why buy from a premium partner?

  • Genuine products. Every device comes through Apple's official channels.
  • Valid coverage. Your Apple warranty and Point's extended year are honoured, with proof of purchase.
  • Proper repairs. Apple-certified technicians and genuine Apple parts.
Check Point on the Apple website

What's covered

Hardware coverage.

Point's extended warranty, under Redington's VAS programme, covers repairs or replacements, both parts and labour, by Apple-authorised technicians. Coverage includes:

  • iPhone, Mac or iPad.
  • Accessories included in the box.Covered during the first year of warranty only.
  • Battery, if it holds less than 80% of its original capacity.
  • One physical or liquid damage repair, free of cost.iPhone only, within the first 6 months from the date of purchase.

Help with the basics

Software support.

At Point, Apple experts can help troubleshoot issues with your iPhone, iOS, iCloud and Apple-branded apps, including:

  • Using iOS and iCloud.
  • Questions about Apple-branded apps such as Mail and Calendar.
  • Connecting to wireless networks.

Get peace of mind with 24 months warranty.

Look for the Redington sticker.

iPhone

24 months warranty and 6 months protection.

Mac and iPad

24 months warranty.

Apple Watch, AirPods and all other Apple products

Genuine, from an Apple Authorised Distributor.

Check the box for the Redington sticker when your order arrives.

Is your Apple device covered? Check in one step.

Enter your serial number on the extended warranty checker to see your full two-year warranty status.

Check coverage

In your first year, you can also check Apple's warranty at checkcoverage.apple.com.

Where to find your serial number.

You'll need it to check your coverage or book a repair.

iPhone and iPad

Settings
Go to Settings > General > About.

Mac

About This Mac
Click the Apple menu in the top-left corner, then choose About This Mac.

System Information
Hold the Option key and choose Apple menu > System Information. Then select Hardware.

Apple Watch, AirPods and other accessories

Apple Watch
On the watch, go to Settings > General > About. Or remove the band to read the engraving in the band groove.

AirPods
On a paired iPhone or iPad, go to Settings > [your AirPods]. Or look under the charging case lid.

AirTag and Beats
Check the Apple Support guide for where to look, or the barcode on the original box.

One stop for support.

Repairs with genuine Apple parts and Apple-certified technicians, here in Nigeria.

Coming soon

Our store, with a fully equipped Apple-authorised service centre.

Until our store opens, we recommend Ensure Services in Lekki Phase 1, Lagos, an Apple Authorized Service Provider. You can schedule a repair with them through Apple.

  • Supported devices: iPhone, MacBook and AirPods.
  • Turnaround: typically 5 to 7 days, subject to parts availability.
  • Before you go: back up your device and bring your proof of purchase.

Apple Authorized Service Provider

Ensure Services, Lekki

AddressThe Icon Place, 15a Emma Abimbola Cole, Lekki Phase 1, Lagos 106104
Phone+234 807 709 8619
Emailnigeria@ensureservices.com
DirectionsOpen in Maps
Schedule a repair

Out of warranty

Coverage ended? You can still get help.

If your warranty has ended, or the problem isn't covered, you can still get your device repaired by an Apple Authorized Service Provider. You'll pay the full cost of the repair.

Schedule a repair
  1. 1

    Free diagnostic.

    A technician checks your device and finds the problem.

  2. 2

    Quote upfront.

    You'll know the full cost and how long it will take before any work begins.

  3. 3

    Your decision.

    Approve the repair, or take your device back at no cost.

Ownership updates

Make the most of your Apple device.

Get helpful reminders about your warranty, device care and available support. So you know when and how to get help.

  • A reminder before your coverage ends, with an invitation to get your device checked.
  • Simple device-care tips.
  • How to get repair support when you need it.

Talk to us.

Questions about your coverage, a repair or the warranty programme? Chat with our team.

Chat with us
Terms and conditions
  1. Support is not provided to protect against normal wear and tear, or to repair cosmetic damage not affecting the functionality of the covered equipment.
  2. Accessories supplied with the device are covered during the first year of the warranty period only, not during the extended warranty period.
  3. Support will not be provided for repair of damage caused by fire, earthquake or other external causes; or for damage caused by reckless, abusive, wilful or intentional conduct, or any use of the covered equipment in a manner not normal or intended by Apple.
  4. Service coverage applies to the device and its original included accessories, or to batteries that retain less than 80% of original capacity. Replacement equipment provided as part of repair or replacement service may contain new or previously used genuine Apple parts that have been tested and pass Apple functional requirements. Full terms at apple.com/legal/warranty.
  5. Proof of purchase from Point is required to use this warranty.
  6. The 1-year extended warranty applies as per the manufacturer's 1-year warranty defined under Apple's warranty terms.
  7. All devices come with a limited 1-year global warranty. iPhone, iPad and Mac purchased from Point under the Redington VAS programme extend this by an additional year of local warranty, to a total of 2 years of warranty support.
  8. Any warranty claim will be rejected for a unit serviced or opened by an unauthorised Apple service provider.
  9. For value-added services, customers cannot file any legal claim against Redington or its partners.
  10. Customers are advised to back up their data before handing over the unit for repair.
  11. Any loss of data during the repair process shall not be liable for any compensation regarding data loss.
  12. Physical or water damage is covered under the value-added services one time only, during the first 6 months from the date of purchase. After 6 months, any part replacement in such scenarios is charged subject to customer approval.
  13. Customers can only use the extended warranty support in the country of purchase.